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Service Cloud

Service Cloud gives you a 360-degree view of your customers and enables you to offer smarter, quicker, and more personalized service. Connect one-to-one with each customer, through multiple channels, and on any device.

Deliver the best possible customer service

App Solve’s Service Cloud offerings provide the business experience and technical strength to help companies deliver the best possible customer service.

Quick-start Programs

How do customers want to interact with your service organization?  Where will your customers be a year from now?  How can self-service improve customer loyalty?  These questions help guide our discovery process.

Custom Implementations

Faster agent ramp time; fewer mistakes and better data quality are a result of properly leveraging the Service Cloud platform.

Sales Cloud Consulting &
‘Re-Optimizations’

Management needs, such as access to accurate and informative data, must be blended with those of the customers and the agents, from the beginning to have a successful implementation.

Customer Stories

THE CHALLENGE

ScrapWare came to App Solve having recently upgrading to Service Cloud functionality and needed assistance in getting the President of the company out of customer service, automating case assignments and enabling their service team with a functional, productive tool.

THE SOLUTION

App Solve created case assignment and escalation rules so that the appropriate case reached the appropriate rep just at the right time. App Solve also configured the Knowledge Base so that ScrapWare could freely add articles from their prior system.

THE CHALLENGE

The Field Service Lightning implementation they had in place could not go live and they sought out another partner to address the challenges that they were faced with.

THE SOLUTION

We created a new “Site” Record, won Opportunities, and updated the work order views and ability to view Service Contracts. We also improved asset history visibility and the user experience.

 

THE CHALLENGE

Level Up Your Home sought out a solution that would streamline their communication and work with their field technicians allowing them to spend more time providing world-class experience to their customers.

THE SOLUTION

The appropriate solution was a Field Service Lightning implementation featuring a mobile component, electronic signatures, project management, email integrations, and Shopify integrations.