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What Defines Good Customer Service in the Digital Age?

What Defines Good Customer Service in the Digital Age?

Customer service isn’t what it used to be. We don’t mean it’s better or worse than it was 15, 30, 50 years ago — we mean it’s dramatically different. Increased competition, the digitization of our lives, changing values and new technologies...
Why We Love Field Service Lightning

Why We Love Field Service Lightning

It’s been a little over a year since Salesforce added Field Service Lightning to its suite of services. Since the product became available last summer, we’ve been an early adopter, putting it to the test for our own organization. Here’s how Salesforce describes Field...